Support

Stuck somewhere? We’re happy to help.

We usually reply within 2 business days.

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When reporting a bug, please include your iPhone model, iOS version and what happened just before the problem.

Frequently asked questions

How do I play?

Swipe left, right, up or down. Your koi glides until it hits a rock, a log or the bank, and every tile it passes blooms into a lotus. Bloom every tile to complete the pond. Undo, Restart and Hint are in the bottom bar.

Can I fail a pond?

No. There are no timers and no lives. Undo is unlimited, and every pond has been checked by a solver, so every single one can be bloomed.

What are the stars for?

Finish a pond in the par number of moves for three stars. Stars are optional and help unlock special koi.

How do hints work?

A hint shows the next move as a glowing ripple trail. Hints recharge over time; if you run out, you can optionally watch a short ad for an extra hint.

What is the Daily Pond?

A fresh pond every day, the same for everyone, with a streak bonus when you come back on consecutive days.

What changes between seasons?

Spring, summer, autumn and winter each bring gentle new ideas: currents, lily pads you can pass only once, two koi that swim together, whirlpools and slippery ice.

What are the Koi Journal and Garden?

Spend petals to welcome 17 koi varieties into your Koi Journal, and decorate your Garden with lanterns and decorations. Every koi you collect swims there, and every pond you bloom plants a lotus.

Can I play offline?

Yes. The game is fully playable offline; ads and purchases simply become unavailable without a connection.

Why do I see ads?

Ads keep Koi Pond free. You will never see ads during your first 10 minutes of play. After that an ad may appear when you tap Next pond — never during a pond, at most once a minute and at most once every 3 ponds. Rewarded ads (extra hint, Double petals) are always optional.

How do I remove ads or restore a purchase?

Open the Shop (bag icon on the home screen) → Petals. Remove Ads turns off interstitial ads (optional rewarded ads stay available). Restore purchases is in Shop → Petals and in Settings.

My progress disappeared.

Progress is saved only on your device, so it is lost if the App is deleted or progress is reset. It is not synced between devices. Purchases can always be restored.

My phone gets warm or the game feels slow.

Open Settings and turn on Battery saver.

How do I delete my data?

Privacy & your data